Billing and Usage

What to Monitor

• subscription tier and renewal window
• invoice processing credits
• payment history
• usage events (including OCR, where enabled)

Practical Monthly Routine

1. Review current plan against invoice volume.
2. Check credit balance trend.
3. Reconcile billing records with finance reports.
4. Top up or adjust plan before peak periods.

Avoid Service Interruptions

• keep credit balance above operational safety threshold
• monitor high-volume days closely
• assign one owner for billing decisions

Team Responsibilities

• Finance owner: payment and reconciliation
• Admin owner: plan and account configuration
• Operations owner: usage forecasting and volume alerts

Good Governance

• document billing changes
• keep an audit trail for plan/credit decisions
• review historical usage before each billing cycle

Continue with Support and Troubleshooting.